Refund policy

Ravish & Bloom — Store Policies
Last Updated: 6/30/26

Order Cancellation Policy

Orders may be cancelled within 12 hours of purchase. After this window, your order is
sent to our fulfillment partners and can no longer be modified or cancelled.
To request a cancellation, email [support email] with your order number as soon as
possible. If a cancellation request is received after the 12-hour window but before shipment, we will do our best to accommodate it but cannot guarantee it.
Cancelled orders are refunded in full to the original payment method within 5-10
business days.

Out of Stock & Backorder Policy
We work with multiple suppliers, and inventory levels can change without notice. In rare
cases, an item may sell out after you’ve placed an order.
If an item in your order becomes unavailable, we will notify you by email within 1-2
business days and offer one of the following: a substitute item of equal value, store
credit, or a full refund for that item. Backordered items (temporarily out of stock but expected to restock) will be noted on the product page with an estimated restock date when available. We do not guarantee restock dates and are not liable for delays caused by supplier inventory changes.

Damaged or Defective Item Policy
If your item arrives damaged, defective, or different from what you ordered, pleasecontact us within 48 hours of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. Once verified, we will offer a replacement (if available) or a full refund, including original shipping costs. Claims submitted after 48 hours may not be eligible for replacement or refund, as our suppliers require timely reporting.

Exchange Policy
Because our items are fulfilled through another store partners, we are unable to process
direct exchanges (e.g., swapping a size or color). If you’d like a different size, color, or item, please return your original item per our Return Policy and place a new order for the item you’d like instead. This ensures you receive your replacement as quickly as possible rather than waiting on a return to be processed first.

Sizing & Fit Guide

Sizing can vary slightly between styles and suppliers. We recommend checking the size
chart on each individual product page before ordering, rather than relying on standard
sizing alone. If you’re between sizes or unsure of fit, feel free to email us at [support email] with your measurements , we’re happy to help you choose the size chart before purchase is the best way to avoid the need for a return
or exchange.

Payment & Sales Tax Policy

We accept all major credit/debit cards, [Shop Pay, Apple Pay, PayPal, etc.].
Your card or payment method is charged in full at the time your order is placed.
Applicable sales tax is calculated at checkout based on your shipping address and local tax laws. All prices are listed in USD unless otherwise noted.

Refund Policy

Refunds are issued once a returned item is received and inspected, or once a
cancellation/damaged-item claim is approved. Refunds are credited to your original payment method within 5-10 business days of approval. Original shipping fees are non-refundable unless the return is due to our error (wrong, damaged, or defective item).
If a refund hasn’t appeared after 10 business days, please check with your bank or card
provider before contacting us, as processing times can vary.